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Sancin
Mitglied

Beiträge: 2
Registrieren: 20.12.01
Gesendet: 16.07.11 14:14

After picking a background and music and then going to save keep getting an error message. Not sure if its something wrong with the setup or what?
Slein
Mitglied

Beiträge: 6
Registrieren: 22.07.02
Gesendet: 16.07.11 22:50

At least for me, it seems to be hanging up on uploading tracks. The little "uploading arrow" still shows that it's working long after it by all reasonable standards should be done, and trying to select the file as your background music while it's still trying to upload generates a "Media type not supported (expected sound)" error.
loulina
Admin

Beiträge: 4234
Registrieren: 09.02.06
Gesendet: 18.07.11 08:38

Hi Sancin,
What browser are you using? I checked your account and I could add a background image on your profile without any issue. Could you please try again and get back to me!
Edit: I noticed an error on the "Defiant background"... we need to fix that, just in case it was the one you wanted to add!

Hi Slein,
As you already noticed, when you customize your profile, you can pick a background image and a music from your media on Magelo. The error message you get make me think the song you wanted to add is not an mp3 file or maybe you didn't used the "browse" link located in the "Music" point of the form.
Could you please try again and let me know how it goes? The song should be a mp3 file and smaller than 10mb.
Slein
Mitglied

Beiträge: 6
Registrieren: 22.07.02
Gesendet: 20.07.11 05:28

It was definitely an MP3, but it may or may not be smaller than 10mb, I'll have to look into that. If that is the issue, you might should change the language on your media manager to reflect that, as it doesn't indicate any restrictions beyond the 50mb limit for total uploads.
Jelan
Admin

Beiträge: 10623
Registrieren: 05.05.01
Gesendet: 20.07.11 05:47

We need to upper the limit, the 10Mb is just there as a precaution so someone cant upload for example a blu-ray as we cant validate the file until we actually receive it...

Since we are only dealing with static image and MP3, 10Mb sounded enough, I guess if the MP3 is encoded high enough, it can be problematic.

Slein
Mitglied

Beiträge: 6
Registrieren: 22.07.02
Gesendet: 20.07.11 09:24

Yeah, I have the vast majority of my library encoded at 320kbps, which means tracks are often in the 10-20mb range. Looking at the track I was trying to use, it's 17.08mb, so that was indeed the issue.
Sancin
Mitglied

Beiträge: 2
Registrieren: 20.12.01
Gesendet: 20.07.11 11:21

Yes, the defiant backgrounds seemd to be the problem. I can load the other images fine now. Appearntlly the background error kept me from adding the the music also since i ws trying to do both at the same time. So it appears all fixed now except that defiant background which ya'll are aware of. Thank you.
Jelan
Admin

Beiträge: 10623
Registrieren: 05.05.01
Gesendet: 21.07.11 09:56

Defiant bg issue fixed and upped the limit to 20Mb but really you should consider putting lower quality sound as bg music to a profile, it's overkill