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Messages in topic: Unable to Retrieve Character Status
Silmare
Registered User

Nbr post: 70
Register: 4/9/02
Posted: 6/25/12 10:14 AM

I get this when I try to update. I have magelo premium. I re-downloaded the client but it still gives me this error message.

loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 7/3/12 3:59 AM

We are working on the update of Magelo Sync to support Rift Update 1.9 and the first hotfixes already applied. As soon as it's done, you will be able to try again.
Please keep an eye on the homepage news where we will post an update.
aiornieu
Registered User

Nbr post: 20
Register: 7/16/12
Posted: 8/24/12 4:31 AM

I have the same problem!!
Help are needed
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 8/24/12 4:40 AM

Hello aiornieu,
Could you please try again and post the log file of Magelo Sync? It will help us to better understand what is going on. When the error occurs, press "ctrl + shift + L" to get the log, keeping the focus on Magelo Sync. Then copy its content in your reply. Thank you.