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Messages in topic: not syncing.
Abacab
Registered User

Nbr post: 2
Register: 11/6/13
Posted: 11/10/13 7:48 AM

Hi all, i installed the client and synced it when rift was started, the

client tells me it synced ok but nothing is showing on the website, when i

check the "My characters" page its still showing the initial guide on how to

get started and how to create a profile and avatar, i have java 32 and 64 bit

(version 7u45) installed, the log does show a java error of some kind but i

dont know what it means, java has been uninstalled, reboot, re-installed,

reboot, still the same error, any help would be great.

thank you
Ray.
win 8 64bit, 8gig ddr3.

[12:15:29] [WARNING] Could not find: magelo-i18n []
[12:15:29] [INFO] Using magelo-i18n[en]
[12:15:29] [INFO] Using magelo-i18n[en_GB]
[12:15:29] [INFO] Magelo Sync 4.4.1, Copyright (C) 2013 Magelo Limited
[12:15:29] [INFO] Windows 8 6.2 amd64
[12:15:29] [INFO] Java version 1.7.0_45
[12:15:29] [INFO] Europe/London, en_GB, windows-1252
[12:15:29] [INFO]
[12:15:29] [INFO] Services initialisation ...
[12:15:31] [INFO] Automatic user authentification...
[12:15:32] [INFO] Game Slots : 1 free of 1
[12:15:32] [INFO] User : Abacab (PREMIUM)
[12:15:32] [INFO] Starting services...
[12:15:32] [INFO] Starting service : Content Synchronizer
[12:15:32] [INFO] Starting service : Deadlock Hunter
[12:15:33] [INFO] Starting service : Game session seeker
[12:16:04] [INFO] New game session detected : rift.exe[2948]
[12:16:08] [INFO] RIFT: Monitor started
[12:16:08] [INFO] Starting game monitor : RIFT 1.1.41
[12:16:09] [INFO] [Char] Step 1
[12:16:30] [INFO] [Char] Step 2
[12:16:32] [INFO] Sending game content to server...
[12:16:32] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 0
[12:16:32] [INFO] New detected game objects : 0
[12:16:32] [INFO] Sending observations
[12:16:52] [INFO] [Char] Step 3
[12:16:52] [INFO] [Char] Step 4
[12:16:52] [INFO] [Char] Step 5
[12:16:52] [INFO] Auto Synchronization triggered for 'Raywan'
[12:16:52] [INFO] Syncing character 'Raywan'
[12:16:53] [INFO] Available game slots: 1
[12:16:53] [INFO] Sending game content to server...
[12:16:53] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 10
[12:16:53] [INFO] New detected game objects : 10
[12:16:53] [INFO] Game objects asked: 0
[12:16:53] [INFO] Sending observations
[12:16:55] [INFO] Raywan has been synced successfully!
[12:16:55] [INFO] Sending game content to server...
[12:16:55] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 10
[12:16:55] [INFO] New detected game objects : 0
[12:17:29] [INFO] Syncing character 'Raywan'
[12:17:29] [INFO] Available game slots: 1
[12:17:29] [INFO] Sending game content to server...
[12:17:29] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 40
[12:17:29] [INFO] New detected game objects : 30
[12:17:30] [INFO] Game objects asked: 3
[12:17:30] [INFO] Sending observations
[12:17:30] [INFO] 1 observations for GameMonitor (RIFT 1.1.41)
[12:17:40] [INFO] Raywan has been synced successfully!
[12:19:47] [INFO] Loot: http://rift.magelo.com/en/item/AD85D69F0701010101 qt:2

on http://rift.magelo.com/en/npc/1589946654 (Tormentor Ustatia)
[12:21:32] [INFO] Sending game content to server...
[12:21:32] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 92
[12:21:32] [INFO] New detected game objects : 52
[12:21:33] [INFO] Game objects asked: 0
[12:21:33] [INFO] Sending observations
[12:21:33] [INFO] 1 observations for GameMonitor (RIFT 1.1.41)
[12:23:36] [INFO] Loot: http://rift.magelo.com/en/item/AD85D69F0701010101 qt:1

on http://rift.magelo.com/en/npc/884565422 (Assassin Loretia)
[12:26:32] [INFO] Sending game content to server...
[12:26:32] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 106
[12:26:32] [INFO] New detected game objects : 14
[12:26:32] [INFO] Game objects asked: 6
[12:26:33] [INFO] Sending observations
[12:26:33] [INFO] 2 observations for GameMonitor (RIFT 1.1.41)
[12:28:51] [INFO] Auto Synchronization triggered for 'Raypha'
[12:28:51] [INFO] Syncing character 'Raypha'
[12:28:51] [INFO] Available game slots: 1
[12:28:51] [INFO] Sending game content to server...
[12:28:51] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 123
[12:28:51] [INFO] New detected game objects : 17
[12:28:52] [INFO] Game objects asked: 1
[12:28:52] [INFO] Sending observations
[12:28:52] [INFO] 1 observations for GameMonitor (RIFT 1.1.41)
[12:28:54] [INFO] Raypha has been synced successfully!
[12:28:54] [INFO] Sending game content to server...
[12:28:54] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 123
[12:28:54] [INFO] New detected game objects : 0
[12:29:04] [SEVERE] Java heap space
java.lang.OutOfMemoryError: Java heap space
at magelo.fo.a(fo.java:7)
at magelo.fo.a(fo.java:16)
at magelo.eo.a(eo.java:12)
at magelo.eo.a(eo.java:5)
at magelo.Rg2.Ra(Rg2.java:16)
at magelo.Rg2.Ra(Rg2.java:7)
at magelo.Rg2.Ra(Rg2.java:1)
at magelo.Rg2.a(Rg2.java:13)
at magelo.Rhq.Rb(Rhq.java:57)
at magelo.Rhq.Rb(Rhq.java:46)
at magelo.Rlq.Ra(Rlq.java:65)
at magelo.Rlq.Rc(Rlq.java:74)
at magelo.Rhq.Ra(Rhq.java:87)
at magelo.Rhq.Ra(Rhq.java:26)
at magelo.Rlq.Rj(Rlq.java:14)
at magelo.Rlq.Ra(Rlq.java:9)
at magelo.Rh7.Rb(Rh7.java:5)
at magelo.Rm7.Ra(Rm7.java:67)
at magelo.Rdq.i(Rdq.java:778)
at magelo.dt.a(dt.java:18)
at magelo.dt.run(dt.java:2)
at java.lang.Thread.run(Unknown Source)
[12:29:07] [INFO] Syncing character 'Raypha'
[12:29:07] [INFO] Available game slots: 1
[12:29:07] [INFO] Sending game content to server...
[12:29:07] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 162
[12:29:07] [INFO] New detected game objects : 39
[12:29:08] [INFO] Game objects asked: 6
[12:29:08] [INFO] Sending observations
[12:29:08] [INFO] Raypha has been synced successfully!
[12:30:36] [INFO] Syncing character 'Raypha'
[12:30:36] [INFO] Available game slots: 1
[12:30:36] [INFO] Sending game content to server...
[12:30:36] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 176
[12:30:36] [INFO] New detected game objects : 14
[12:30:37] [INFO] Game objects asked: 0
[12:30:37] [INFO] Sending observations
[12:30:39] [INFO] Raypha has been synced successfully!
[12:31:32] [INFO] Sending game content to server...
[12:31:32] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 178
[12:31:32] [INFO] New detected game objects : 2
[12:31:33] [INFO] Game objects asked: 1
[12:31:33] [INFO] Sending observations
[12:33:38] [INFO] Syncing character 'Raypha'
[12:33:38] [INFO] Available game slots: 1
[12:33:38] [INFO] Sending game content to server...
[12:33:38] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 181
[12:33:38] [INFO] New detected game objects : 3
[12:33:39] [INFO] Game objects asked: 0
[12:33:39] [INFO] Sending observations
[12:33:39] [INFO] 1 observations for GameMonitor (RIFT 1.1.41)
[12:33:41] [INFO] Raypha has been synced successfully!
[12:33:55] [SEVERE] An error occured
java.lang.NullPointerException
at magelo.Rkq.Ra(Rkq.java:24)
at magelo.Rkq.hasNext(Rkq.java:38)
at magelo.Rh7.Rb(Rh7.java:21)
at magelo.Rm7.Ra(Rm7.java:67)
at magelo.Rdq.i(Rdq.java:778)
at magelo.dt.a(dt.java:18)
at magelo.dt.run(dt.java:2)
at java.lang.Thread.run(Unknown Source)
[12:33:56] [INFO] Stoping game monitor : RIFT
[12:33:56] [INFO] Auto Synchronization triggered for 'Raywan'
[12:33:56] [INFO] Syncing character 'Raywan'
[12:33:56] [INFO] Available game slots: 1
[12:33:56] [INFO] Sending game content to server...
[12:33:56] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 181
[12:33:56] [INFO] New detected game objects : 0
[12:33:56] [INFO] Sending observations
[12:33:56] [INFO] Raywan has been synced successfully!
[12:33:56] [INFO] Auto Synchronization triggered for 'Raypha'
[12:33:56] [INFO] Syncing character 'Raypha'
[12:33:56] [INFO] Available game slots: 1
[12:33:56] [INFO] Sending game content to server...
[12:33:56] [INFO] Detected game objects by GameMonitor (RIFT 1.1.41) : 181
[12:33:56] [INFO] New detected game objects : 0
[12:33:56] [INFO] Sending observations
[12:33:57] [INFO] Raypha has been synced successfully!
[12:34:00] [INFO] Stoping services...
[12:34:00] [INFO] Stoping service : Game session seeker
[12:34:00] [INFO] Stoping service : Content Synchronizer
[12:34:00] [INFO] Sending game content to server...
[12:34:00] [INFO] New detected game objects : 0
[12:34:00] [INFO] Sending observations
[12:34:00] [INFO] Stoping service : Deadlock Hunter
[12:34:00] [INFO] Closing Magelo Sync
Abacab
Registered User

Nbr post: 2
Register: 11/6/13
Posted: 11/22/13 7:53 AM

Well, its been 11 days now and no reply from support, in fact not even an acknowledgment, i certainly wont be subscribing, and i definitely wont be recommending magelo, which is a shame as it was exactly what i was looking for, very poor.
Yelina
Registered User

Nbr post: 78
Register: 5/5/09
Posted: 11/23/13 6:11 AM

Thats a pity Abacab. You are right about the 'its taking too long'.
And tbh I'm surprised by it, cause usually the support reacts very quickly.

But...... I just read on the Rift forums that they are on a holiday. ( http://forums.riftgame.com/general-discussions/general-discussion/398429-rifthead-4.html#post4603942 )
I think it would have been smart they posted about that on this site, cause I was also a bit worried about the no replies lately.
I'm sure there will be a reaction after the holiday to fix your problem.

Jelan
Admin

Nbr post: 10801
Register: 5/4/01
Posted: 11/23/13 6:13 PM

Hello Abacab,

Sorry for the late reply, as Yelina pointed out, we are on holidays hence the somewhat slower response time. We indeed should had made an announcement on our website so people dont get the wrong idea.

I saw your post few days ago and from the log you posted, it looks like something is happening on the server side because the client reports incorrectly that the sync has been done successfully...

I will check our logs and will get back to you asap.
Jelan
Admin

Nbr post: 10801
Register: 5/4/01
Posted: 11/23/13 9:01 PM

By the way, whenever you can give it another try, please do so and let us know. I will monitor our logs and find the culprit. Thanks !