If that issue persists, please post your Magelo Sync log.
Thanks
loulina
Admin
Nbr post: 4235
Register: 2/8/06
Posted: 12/21/15, 10:05 PM
To get the log file of Magelo Sync, try to sync again and when the error occurs, press "ctrl + shift + L", when you have the focus on Magelo Sync. Then copy its content here in your reply.