Registered User
Nbr post: 1
Register: 11/28/17
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Posted: 12/4/17, 4:30 PM
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I was thinking about using the premium version, but the ten day trial doesn’t seem to be working. Is there anyway I could try it out?
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Registered User
Nbr post: 7
Register: 1/5/15
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Posted: 1/14/18, 3:53 PM
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Seems like since 12/12/2017 site has been not so good for syncing your character...
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 2/26/18, 10:00 AM
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That's true but I m planning to improve the situation and please do note that we are always compensating our premium users for the downtime with some extra days toward their premium memberships.
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Registered User
Nbr post: 3
Register: 10/1/13
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Posted: 3/4/18, 9:03 AM
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Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.
How about making a sign-up list to notify when x64 becomes available.
And I echo the comments about support, lackluster at best as I've never received a response to any of my support questions. I've wasted much time thinking Magelo not working could be me, but no - it's you.
I know you are busy but then be transparent about the product receiving less than timely updates and the future expectations for support (again, x64).
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Admin
Nbr post: 11384
Register: 5/4/01
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Posted: 3/10/18, 10:30 AM
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Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.
What exactly do you mean by that ? We have compensated our premium users at all times. I dont really understand why you are under the impression that somehow your account was not granted any extra days during those years.
As for supporting 64bit, I think I have been transparent about the situation. My inner self would love to do it but realistically, this is a huge effort and i dont have much time at the moment.
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Registered User
Nbr post: 172
Register: 2/17/12
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Posted: 3/10/18, 12:28 PM
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I have not been a member for long and their response is almost 0 but at least I have received the extra time when they say they will do it, I get it.
If you have not gotten it, do a ticket, I know it will take forever but at least place a ticket.
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To be a healer you have to have a pure heart, one that will always think about others before
yourself. My fellow man shall not fall as long as I have breathe. Trust me and stand by my
side and you shall always be rewarded with life.
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