Сообщений в теме: On the fence

Сообщений: 1
Регистрация: 28.11.17
Отправлено: 04.12.17 16:30

I was thinking about using the premium version, but the ten day trial doesn’t seem to be working. Is there anyway I could try it out?

Сообщений: 7
Регистрация: 05.01.15
Отправлено: 14.01.18 15:53

Seems like since 12/12/2017 site has been not so good for syncing your character...

Сообщений: 11134
Регистрация: 04.05.01
Отправлено: 26.02.18 10:00

That's true but I m planning to improve the situation and please do note that we are always compensating our premium users for the downtime with some extra days toward their premium memberships.

Сообщений: 3
Регистрация: 01.10.13
Отправлено: 04.03.18 9:03

Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.

How about making a sign-up list to notify when x64 becomes available.

And I echo the comments about support, lackluster at best as I've never received a response to any of my support questions. I've wasted much time thinking Magelo not working could be me, but no - it's you.

I know you are busy but then be transparent about the product receiving less than timely updates and the future expectations for support (again, x64).

Сообщений: 11134
Регистрация: 04.05.01
Отправлено: 10.03.18 10:30

Pfft, as one who registered and used for years I never got any compensation for the months of magelo not working.

What exactly do you mean by that ? We have compensated our premium users at all times. I dont really understand why you are under the impression that somehow your account was not granted any extra days during those years.

As for supporting 64bit, I think I have been transparent about the situation. My inner self would love to do it but realistically, this is a huge effort and i dont have much time at the moment.

Сообщений: 172
Регистрация: 17.02.12
Отправлено: 10.03.18 12:28

I have not been a member for long and their response is almost 0 but at least I have received the extra time when they say they will do it, I get it.

If you have not gotten it, do a ticket, I know it will take forever but at least place a ticket.

To be a healer you have to have a pure heart, one that will always think about others before
yourself. My fellow man shall not fall as long as I have breathe. Trust me and stand by my
side and you shall always be rewarded with life.