Sync has error when trying to run - Bugs - General - Forums - RIFT

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Messages in topic: Sync has error when trying to run

Edsarto

Premium User

Nbr post: 16
Register: 8/25/08

Posted: 3/18/13, 3:45 PM

Error message: an error has occurred during the sync. Please try later. I tried removing and reloading. I have the mst updated Java. Here is the log: [2013-03-18 15:32:16] Initialisation de la configuration [2013-03-18 15:32:16] Could not find: magelo-i18n [] [2013-03-18 15:32:16] Using magelo-i18n[en] [2013-03-18 15:32:16] Using magelo-i18n[en_US] [2013-03-18 15:32:16] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA [2013-03-18 15:32:16] Windows 7 6.1 amd64 [2013-03-18 15:32:16] Java version 1.7.0_17 [2013-03-18 15:32:16] America/New_York, en_US, windows-1252 [2013-03-18 15:32:16] [2013-03-18 15:32:16] Initialisation des services... [2013-03-18 15:32:29] Authentification automatique de l'utilisateur... [2013-03-18 15:32:30] Game Slots : 3 free of 3 [2013-03-18 15:32:30] Utilisateur authentifie : edsarto (PREMIUM) [2013-03-18 15:32:30] Demarrage des services... [2013-03-18 15:32:30] Demarrage du service : Content Synchronizer [2013-03-18 15:32:30] Demarrage du service : Deadlock Hunter [2013-03-18 15:32:31] Demarrage du service : Recherche de processus [2013-03-18 15:32:32] Nouveau processus detecte : eqgame.exe[1932] [2013-03-18 15:32:32] Process found : eqgame.exe [2013-03-18 15:32:33] Création du moniteur Everquest [2013-03-18 15:32:33] Demarrage du game monitor : EverQuest [2013-03-18 15:32:34] [Char] Step -2 [2013-03-18 15:32:35] [Char] Step -1 [2013-03-18 15:32:35] [Char] Step 0 [2013-03-18 15:32:35] [Char] Step 1 [2013-03-18 15:32:35] [Char] Step 2 [2013-03-18 15:32:35] [Char] Step 3 [2013-03-18 15:32:35] [Char] Step 31 [2013-03-18 15:32:35] [Char] Step 32 [2013-03-18 15:32:38] [Char] Step 33 [2013-03-18 15:32:38] [Char] Step 34 [2013-03-18 15:32:38] Shrouded: 0 [2013-03-18 15:32:38] [Char] Step 4 [2013-03-18 15:32:38] Sending game content to server... [2013-03-18 15:32:38] Objets detectes par GameMonitor (EverQuest 1.3.0) : 871 [2013-03-18 15:32:38] Nouveaux objets detectes : 871 [2013-03-18 15:32:38] Authentification automatique de l'utilisateur... [2013-03-18 15:32:38] Game Slots : 3 free of 3 [2013-03-18 15:32:38] Utilisateur authentifie : edsarto (PREMIUM) [2013-03-18 15:32:38] Session reactivee, nouvelle tentative pour: class magelo.wo [2013-03-18 15:32:39] Authentification automatique de l'utilisateur... [2013-03-18 15:32:39] Game Slots : 3 free of 3 [2013-03-18 15:32:39] Utilisateur authentifie : edsarto (PREMIUM) [2013-03-18 15:32:39] Session reactivee, nouvelle tentative pour: class magelo.cp [2013-03-18 15:32:39] Impossible de recuperer le status du personnage magelo.ec [2013-03-18 15:32:39] Objets demandes par le serveur : 1 [2013-03-18 15:32:42] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:32:42] Slots disponibles: 3 [2013-03-18 15:32:42] Sending game content to server... [2013-03-18 15:32:42] Objets detectes par GameMonitor (EverQuest 1.3.0) : 871 [2013-03-18 15:32:42] Nouveaux objets detectes : 0 [2013-03-18 15:32:42] Envoi des observations [2013-03-18 15:32:42] 1 observations pour GameMonitor (EverQuest 1.3.0) [2013-03-18 15:32:45] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:32:52] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:32:52] Slots disponibles: 3 [2013-03-18 15:32:52] Sending game content to server... [2013-03-18 15:32:52] Objets detectes par GameMonitor (EverQuest 1.3.0) : 871 [2013-03-18 15:32:52] Nouveaux objets detectes : 0 [2013-03-18 15:32:52] Envoi des observations [2013-03-18 15:32:54] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:32:58] Browsing ' http://eq.magelo.com' [2013-03-18 15:33:30] Sending game content to server... [2013-03-18 15:33:30] Objets detectes par GameMonitor (EverQuest 1.3.0) : 871 [2013-03-18 15:33:30] Nouveaux objets detectes : 0 [2013-03-18 15:33:30] Envoi des observations [2013-03-18 15:34:50] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:34:50] Slots disponibles: 3 [2013-03-18 15:34:50] Sending game content to server... [2013-03-18 15:34:50] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:34:50] Nouveaux objets detectes : 100 [2013-03-18 15:34:51] Objets demandes par le serveur : 100 [2013-03-18 15:34:51] Envoi des observations [2013-03-18 15:34:53] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:34:57] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log' [2013-03-18 15:35:51] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:35:51] Slots disponibles: 3 [2013-03-18 15:35:51] Sending game content to server... [2013-03-18 15:35:51] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:35:51] Nouveaux objets detectes : 0 [2013-03-18 15:35:51] Envoi des observations [2013-03-18 15:35:53] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:38:24] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:38:24] Slots disponibles: 3 [2013-03-18 15:38:24] Sending game content to server... [2013-03-18 15:38:24] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:38:24] Nouveaux objets detectes : 0 [2013-03-18 15:38:24] Envoi des observations [2013-03-18 15:38:26] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:38:30] Sending game content to server... [2013-03-18 15:38:30] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:38:30] Nouveaux objets detectes : 0 [2013-03-18 15:38:30] Envoi des observations [2013-03-18 15:39:20] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:39:20] Slots disponibles: 3 [2013-03-18 15:39:20] Sending game content to server... [2013-03-18 15:39:20] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:39:20] Nouveaux objets detectes : 0 [2013-03-18 15:39:20] Envoi des observations [2013-03-18 15:39:22] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:40:49] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log' [2013-03-18 15:42:44] Synchronisation complete du personnage 'Edsarto' [2013-03-18 15:42:44] Slots disponibles: 3 [2013-03-18 15:42:44] Sending game content to server... [2013-03-18 15:42:44] Objets detectes par GameMonitor (EverQuest 1.3.0) : 971 [2013-03-18 15:42:44] Nouveaux objets detectes : 0 [2013-03-18 15:42:44] Envoi des observations [2013-03-18 15:42:46] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [2013-03-18 15:42:56] Opening 'C:\Program Files\Magelo\Magelo Sync\magelo.log'

Crillan

Registered User

Nbr post: 16
Register: 11/18/01

Posted: 3/18/13, 5:59 PM

I'm also getting this issue. Below is my log file: [16:26:54] [WARNING] Could not find: magelo-i18n [] [16:26:54] [INFO] Using magelo-i18n[en] [16:26:54] [INFO] Using magelo-i18n[en_US] [16:26:54] [INFO] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA [16:26:54] [INFO] Windows 7 6.1 amd64 [16:26:54] [INFO] Java version 1.7.0_07 [16:26:54] [INFO] America/Chicago, en_US, windows-1252 [16:26:54] [INFO] [16:26:54] [INFO] Initialisation des services... [16:26:54] [INFO] Authentification automatique de l'utilisateur... [16:26:55] [INFO] Game Slots : 2 free of 3 [16:26:55] [INFO] Utilisateur authentifie : Crillan (PREMIUM) [16:26:55] [INFO] Demarrage des services... [16:26:55] [INFO] Demarrage du service : Content Synchronizer [16:26:55] [INFO] Demarrage du service : Deadlock Hunter [16:26:56] [INFO] Demarrage du service : Recherche de processus [16:26:57] [INFO] Nouveau processus detecte : eqgame.exe[10036] [16:26:57] [INFO] Process found : eqgame.exe [16:26:58] [INFO] Création du moniteur Everquest [16:26:58] [INFO] Demarrage du game monitor : EverQuest [16:26:59] [INFO] [Char] Step -2 [16:26:59] [INFO] [Char] Step -1 [16:26:59] [INFO] [Char] Step 0 [16:26:59] [INFO] [Char] Step 1 [16:27:00] [INFO] [Char] Step 2 [16:27:00] [INFO] [Char] Step 3 [16:27:00] [INFO] [Char] Step 31 [16:27:00] [INFO] [Char] Step 32 [16:27:01] [INFO] [Char] Step 33 [16:27:01] [INFO] [Char] Step 34 [16:27:01] [INFO] Shrouded: 0 [16:27:01] [INFO] [Char] Step 4 [16:27:01] [INFO] Sending game content to server... [16:27:01] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 913 [16:27:01] [INFO] Nouveaux objets detectes : 913 [16:27:01] [INFO] Authentification automatique de l'utilisateur... [16:27:02] [INFO] Game Slots : 2 free of 3 [16:27:02] [INFO] Utilisateur authentifie : Crillan (PREMIUM) [16:27:02] [INFO] Session reactivee, nouvelle tentative pour: class magelo.wo [16:27:02] [INFO] Authentification automatique de l'utilisateur... [16:27:02] [SEVERE] Impossible de recuperer le status du personnage magelo.ec [16:27:02] [INFO] Game Slots : 2 free of 3 [16:27:02] [INFO] Utilisateur authentifie : Crillan (PREMIUM) [16:27:02] [INFO] Session reactivee, nouvelle tentative pour: class magelo.cp [16:27:03] [INFO] Objets demandes par le serveur : 1 [16:27:04] [INFO] Synchronisation complete du personnage 'Crillan' [16:27:04] [INFO] Sending game content to server... [16:27:04] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 913 [16:27:04] [INFO] Nouveaux objets detectes : 0 [16:27:04] [INFO] Envoi des observations [16:27:11] [SEVERE] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [16:27:55] [INFO] Sending game content to server... [16:27:55] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 913 [16:27:55] [INFO] Nouveaux objets detectes : 0 [16:27:55] [INFO] Envoi des observations [16:30:53] [INFO] Auto Synchronization triggered for 'Crillan' [16:30:53] [INFO] Synchronisation complete du personnage 'Crillan' [16:30:53] [INFO] Sending game content to server... [16:30:53] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 934 [16:30:53] [INFO] Nouveaux objets detectes : 21 [16:30:53] [INFO] Objets demandes par le serveur : 21 [16:30:54] [INFO] Envoi des observations [16:30:58] [INFO] Synchronisation complete du personnage 'Crillan' [16:30:58] [INFO] Sending game content to server... [16:30:58] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 934 [16:30:58] [INFO] Nouveaux objets detectes : 0 [16:30:58] [INFO] Envoi des observations [16:31:02] [SEVERE] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [16:31:04] [INFO] Auto Synchronization triggered for 'Crillan' [16:31:04] [INFO] Synchronisation complete du personnage 'Crillan' [16:31:04] [INFO] Sending game content to server... [16:31:04] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 934 [16:31:04] [INFO] Nouveaux objets detectes : 0 [16:31:04] [INFO] Envoi des observations [16:31:06] [SEVERE] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [16:31:11] [SEVERE] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character. [16:31:13] [INFO] Auto Synchronization triggered for 'Crillan' [16:31:13] [INFO] Synchronisation complete du personnage 'Crillan' [16:31:13] [INFO] Sending game content to server... [16:31:13] [INFO] Objets detectes par GameMonitor (EverQuest 1.3.0) : 934 [16:31:13] [INFO] Nouveaux objets detectes : 0 [16:31:13] [INFO] Envoi des observations [16:31:23] [SEVERE] Impossible de synchroniser les personnages magelo.cc: Unable to synchronize character.
http://www.magelo.com/eq_view_profile.html?num=34663

Edsarto

Premium User

Nbr post: 16
Register: 8/25/08

Posted: 3/18/13, 7:54 PM

I was able to sync my other character Shammy but still have issue with what used to be my main. I deleted it in the hopes it would help and it did not help although its appears the info is getting out I have saved the Character info it collected.

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 3/18/13, 9:45 PM

Few other users also reported they couldn't sync after we patched Magelo Sync. We are working on it. I lock now this thread to consolidate the reports here: Unable to Synchronize character.

loulina

Admin

Nbr post: 4235
Register: 2/8/06

Posted: 3/19/13, 12:54 AM

Fixed!

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