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Messages in topic: my profiles are showing an error page
saberee
Registered User

Nbr post: 4
Register: 12/30/12
Posted: 3/28/13 5:32 PM

my profiles are showing an error page
saberee
Registered User

Nbr post: 4
Register: 12/30/12
Posted: 3/29/13 9:22 AM

I just paid for this service and it doesn't work, how do I get a refund?
Miriai
Registered User

Nbr post: 3
Register: 10/31/01
Posted: 3/29/13 5:35 PM

I also have this error. I noticed it last night, after I sync'd my character. I again sync'd my character today and the error persists.

Miriai @ Deepwood

Further, before last night's sync, the character profile displayed properly.

Also, the avatar, mini-sig, and signature display properly.

Thus: my profile page started giving a system error after last night's use of your sync utility. The problem seems limited to the profile page, and re-sync'ing the character did not solve the problem.

— Miriai, Dont Panic, Alleria
Jelan
Admin

Nbr post: 10788
Register: 5/4/01
Posted: 3/31/13 5:57 AM

Hi Guys, I am working on this issue, fix will come very soon, thanks for your patience.
Jelan
Admin

Nbr post: 10788
Register: 5/4/01
Posted: 3/31/13 8:50 AM

Issue is fixed ! Your profiles are loading fine now.

The issue was coming from the PA points so you might miss a few points in your tier 3 planes until you sync again.
saberee
Registered User

Nbr post: 4
Register: 12/30/12
Posted: 3/31/13 4:27 PM

not fixed, now magelo won't sync.. i just get a lil pop up window saying error try again later. thanks for trying to fix this issue.
Saravock
Registered User

Nbr post: 5
Register: 9/12/08
Posted: 3/31/13 4:46 PM

I am having the same isssue with sync. Error try again later. I have tried over a span of 4-5 hours now and stil lthe same message.

Jelan
Admin

Nbr post: 10788
Register: 5/4/01
Posted: 3/31/13 5:31 PM

Well something else is at play because I definitely fixed the error on your profile: Skylarz
Looking into the sync issue now...
Jelan
Admin

Nbr post: 10788
Register: 5/4/01
Posted: 3/31/13 5:36 PM

Can you please post your Magelo Sync log, I would like to check if there is any error there. Thanks !
saberee
Registered User

Nbr post: 4
Register: 12/30/12
Posted: 3/31/13 8:31 PM

An error occured when synchronizing the characters:
null
Jelan
Admin

Nbr post: 10788
Register: 5/4/01
Posted: 4/1/13 2:35 AM

can you please post the full log, there is many context messages which help me further narrow down the issue, thanks !
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 4/3/13 12:58 AM

Hello everyone,

Could you please all provide the log file of Magelo Sync? It will help us find out what is going on.
Please try again to sync your characters and press "ctrl + shift + L" when the error occurs, keeping the focus on Magelo Sync. The log will appear in a new window. You can copy its content in your replies.

Thank you
goonsquadx8
Registered User

Nbr post: 2
Register: 5/19/13
Posted: 5/20/13 2:50 AM

Here you go, my character just gives me a big error now for 1-2 days really annoying.

[2013-05-19 16:05:21] Could not find: magelo-i18n []
[2013-05-19 16:05:21] Could not find: magelo-i18n [sv]
[2013-05-19 16:05:21] Could not find: magelo-i18n [sv_SE]
[2013-05-19 16:05:21] Using magelo-i18n[en]
[2013-05-19 16:05:21] Magelo Sync 4.4.0, Copyright (C) 2013 Magelo Limited
[2013-05-19 16:05:21] Windows 7 6.1 amd64
[2013-05-19 16:05:21] Java version 1.7.0_10
[2013-05-19 16:05:21] Europe/Berlin, sv_SE, windows-1252
[2013-05-19 16:05:21]
[2013-05-19 16:05:21] Services initialisation ...
[2013-05-19 16:05:22] Automatic user authentification...
[2013-05-19 16:05:23] Game Slots : 1 free of 1
[2013-05-19 16:05:23] User : goonsquadx8 (PREMIUM)
[2013-05-19 16:05:23] Starting services...
[2013-05-19 16:05:23] Starting service : Content Synchronizer
[2013-05-19 16:05:23] Starting service : Deadlock Hunter
[2013-05-19 16:05:24] Starting service : Game session seeker
[2013-05-19 16:05:25] New game session detected : rift.exe[5996]
[2013-05-19 16:05:27] RIFT: Monitor started
[2013-05-19 16:05:27] Starting game monitor : RIFT 1.1.9
[2013-05-19 16:05:36] [Char] Step 1
[2013-05-19 16:05:36] [Char] Step 2
[2013-05-19 16:05:36] [Char] Step 3
[2013-05-19 16:05:36] [Char] Step 4
[2013-05-19 16:05:36] [Char] Step 5
[2013-05-19 16:05:36] Auto Synchronization triggered for 'Goonsquadx'
[2013-05-19 16:05:36] Syncing character 'Goonsquadx'
[2013-05-19 16:05:37] Automatic user authentification...
[2013-05-19 16:05:38] Game Slots : 1 free of 1
[2013-05-19 16:05:38] User : goonsquadx8 (PREMIUM)
[2013-05-19 16:05:38] Session reactivated, retrying...
[2013-05-19 16:05:38] Available game slots: 1
[2013-05-19 16:05:38] Sending game content to server...
[2013-05-19 16:05:38] Detected game objects by GameMonitor (RIFT 1.1.9) : 36
[2013-05-19 16:05:38] New detected game objects : 36
[2013-05-19 16:05:39] Game objects asked: 0
[2013-05-19 16:05:39] Sending observations
[2013-05-19 16:05:40] Goonsquadx has been synced successfully!
[2013-05-19 16:05:40] Sending game content to server...
[2013-05-19 16:05:40] Detected game objects by GameMonitor (RIFT 1.1.9) : 36
[2013-05-19 16:05:40] New detected game objects : 0
[2013-05-19 16:06:23] Sending game content to server...
[2013-05-19 16:06:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 36
[2013-05-19 16:06:23] New detected game objects : 0
[2013-05-19 16:06:23] Sending observations
[2013-05-19 16:06:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:09:26] Syncing character 'Goonsquadx'
[2013-05-19 16:09:26] Available game slots: 1
[2013-05-19 16:09:26] Sending game content to server...
[2013-05-19 16:09:26] Detected game objects by GameMonitor (RIFT 1.1.9) : 40
[2013-05-19 16:09:26] New detected game objects : 4
[2013-05-19 16:09:27] Game objects asked: 0
[2013-05-19 16:09:27] Sending observations
[2013-05-19 16:09:28] Goonsquadx has been synced successfully!
[2013-05-19 16:11:23] Sending game content to server...
[2013-05-19 16:11:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 40
[2013-05-19 16:11:23] New detected game objects : 0
[2013-05-19 16:11:23] Sending observations
[2013-05-19 16:11:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:16:23] Sending game content to server...
[2013-05-19 16:16:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 43
[2013-05-19 16:16:23] New detected game objects : 3
[2013-05-19 16:16:23] Game objects asked: 0
[2013-05-19 16:16:23] Sending observations
[2013-05-19 16:16:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:21:23] Sending game content to server...
[2013-05-19 16:21:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 45
[2013-05-19 16:21:23] New detected game objects : 2
[2013-05-19 16:21:23] Game objects asked: 0
[2013-05-19 16:21:23] Sending observations
[2013-05-19 16:21:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:26:23] Sending game content to server...
[2013-05-19 16:26:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 46
[2013-05-19 16:26:23] New detected game objects : 1
[2013-05-19 16:26:23] Game objects asked: 0
[2013-05-19 16:26:23] Sending observations
[2013-05-19 16:26:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:31:23] Sending game content to server...
[2013-05-19 16:31:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 49
[2013-05-19 16:31:23] New detected game objects : 3
[2013-05-19 16:31:23] Game objects asked: 0
[2013-05-19 16:31:23] Sending observations
[2013-05-19 16:31:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:35:38] Auto Synchronization triggered for 'Goonsquadx'
[2013-05-19 16:35:38] Syncing character 'Goonsquadx'
[2013-05-19 16:35:38] Available game slots: 1
[2013-05-19 16:35:38] Sending game content to server...
[2013-05-19 16:35:38] Detected game objects by GameMonitor (RIFT 1.1.9) : 49
[2013-05-19 16:35:38] New detected game objects : 0
[2013-05-19 16:35:38] Sending observations
[2013-05-19 16:35:39] Goonsquadx has been synced successfully!
[2013-05-19 16:36:23] Sending game content to server...
[2013-05-19 16:36:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 49
[2013-05-19 16:36:23] New detected game objects : 0
[2013-05-19 16:36:23] Sending observations
[2013-05-19 16:36:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:41:23] Sending game content to server...
[2013-05-19 16:41:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 49
[2013-05-19 16:41:23] New detected game objects : 0
[2013-05-19 16:41:23] Sending observations
[2013-05-19 16:41:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:41:26] Automatic user authentification...
[2013-05-19 16:41:27] Game Slots : 1 free of 1
[2013-05-19 16:41:27] User : goonsquadx8 (PREMIUM)
[2013-05-19 16:41:27] Session reactivated, retrying...
[2013-05-19 16:41:27] Error while sending content to the server
magelo.ad
[2013-05-19 16:41:27] An error occured while sending content to server.
java.lang.RuntimeException: An error occured while sending content to server.
at magelo.hp.g(hp.java:2)
at magelo.hp.e(hp.java:34)
at magelo.ey.run(ey.java:1)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
[2013-05-19 16:46:23] Sending game content to server...
[2013-05-19 16:46:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 51
[2013-05-19 16:46:23] New detected game objects : 2
[2013-05-19 16:46:23] Game objects asked: 0
[2013-05-19 16:46:23] Sending observations
[2013-05-19 16:46:23] 2 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:50:14] An error occured
java.lang.NullPointerException
at magelo.Rio.Rb(Rio.java:609)
at magelo.Rio.i(Rio.java:406)
at magelo.ct.a(ct.java:19)
at magelo.ct.run(ct.java:9)
at java.lang.Thread.run(Unknown Source)
[2013-05-19 16:51:23] Sending game content to server...
[2013-05-19 16:51:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 52
[2013-05-19 16:51:23] New detected game objects : 1
[2013-05-19 16:51:23] Game objects asked: 0
[2013-05-19 16:51:23] Sending observations
[2013-05-19 16:51:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 16:56:23] Sending game content to server...
[2013-05-19 16:56:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 52
[2013-05-19 16:56:23] New detected game objects : 0
[2013-05-19 16:56:23] Sending observations
[2013-05-19 16:56:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 17:01:23] Sending game content to server...
[2013-05-19 17:01:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 54
[2013-05-19 17:01:23] New detected game objects : 2
[2013-05-19 17:01:23] Game objects asked: 0
[2013-05-19 17:01:23] Sending observations
[2013-05-19 17:01:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 17:05:38] Auto Synchronization triggered for 'Goonsquadx'
[2013-05-19 17:05:38] Syncing character 'Goonsquadx'
[2013-05-19 17:05:38] Available game slots: 1
[2013-05-19 17:05:38] Sending game content to server...
[2013-05-19 17:05:38] Detected game objects by GameMonitor (RIFT 1.1.9) : 55
[2013-05-19 17:05:38] New detected game objects : 1
[2013-05-19 17:05:39] Game objects asked: 0
[2013-05-19 17:05:39] Sending observations
[2013-05-19 17:05:40] Goonsquadx has been synced successfully!
[2013-05-19 17:06:23] Sending game content to server...
[2013-05-19 17:06:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 56
[2013-05-19 17:06:23] New detected game objects : 1
[2013-05-19 17:06:23] Game objects asked: 0
[2013-05-19 17:06:23] Sending observations
[2013-05-19 17:06:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 17:11:23] Sending game content to server...
[2013-05-19 17:11:23] Detected game objects by GameMonitor (RIFT 1.1.9) : 59
[2013-05-19 17:11:23] New detected game objects : 3
[2013-05-19 17:11:23] Game objects asked: 0
[2013-05-19 17:11:23] Sending observations
[2013-05-19 17:11:23] 1 observations for GameMonitor (RIFT 1.1.9)
[2013-05-19 17:13:19] Stoping game monitor : RIFT
[2013-05-19 17:13:19] Auto Synchronization triggered for 'Goonsquadx'
[2013-05-19 17:13:19] Syncing character 'Goonsquadx'
[2013-05-19 17:13:19] Available game slots: 1
[2013-05-19 17:13:19] Sending game content to server...
[2013-05-19 17:13:19] Detected game objects by GameMonitor (RIFT 1.1.9) : 59
[2013-05-19 17:13:19] New detected game objects : 0
[2013-05-19 17:13:19] Sending observations
[2013-05-19 17:13:19] Goonsquadx has been synced successfully!
[2013-05-19 17:13:20] Syncing character 'Goonsquadx'
[2013-05-19 17:13:20] Available game slots: 1
[2013-05-19 17:13:20] Sending game content to server...
[2013-05-19 17:13:20] Detected game objects by GameMonitor (RIFT 1.1.9) : 59
[2013-05-19 17:13:20] New detected game objects : 0
[2013-05-19 17:13:20] Sending observations
[2013-05-19 17:13:21] Goonsquadx has been synced successfully!
[2013-05-19 17:13:23] Stoping services...
[2013-05-19 17:13:23] Stoping service : Game session seeker
[2013-05-19 17:13:23] Stoping service : Content Synchronizer
[2013-05-19 17:13:23] Sending game content to server...
[2013-05-19 17:13:23] New detected game objects : 0
[2013-05-19 17:13:23] Sending observations
[2013-05-19 17:13:23] Stoping service : Deadlock Hunter
[2013-05-19 17:13:23] Closing Magelo Sync
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 5/22/13 12:41 AM

Thank you for your log goonsquadx8. We are working on this issue.