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Сообщений в теме: Premium account paid but not active

Ugloth

премиум Пользователь

Сообщений: 1
Регистрация: 08.11.2006

Отправлено: 04.06.2016, 20:26

Paid via paypal and paypal deducted, received emails from Magelo saying I paid but on webpage says billing was denied. Thanks Payment Sent (Unique Transaction ID # 66N10737DN4177518) Business Name: Magelo (The recipient of this payment is Non-U.S. - Verified) Email: payments@magelo.com -------------------------------------------------------------------------------- Business Contact Information Customer Service Email: support@magelo.com Customer Service Phone: +852 93308737 -------------------------------------------------------------------------------- Amount sent: -$25.20 USD Fee amount: $0.00 USD Net amount: -$25.20 USD -------------------------------------------------------------------------------- Invoice ID: 124593 Date: Jun 2, 2016 Time: 08:35:00 PDT Status: Completed -------------------------------------------------------------------------------- Subject: You have sent $25.20 USD to Magelo with PayPal Note: Premium subscription (360) Funding Type: PayPal Balance Funding Source: $25.20 USD - PayPal Account
https://eq.sig.magelo.com/avatar/3983256.png

Jelan

Администратор

Сообщений: 11573
Регистрация: 04.05.2001

Отправлено: 07.06.2016, 9:02

Hi Ugloth, It seems there is an issue with Paypal payment notification at the moment and our system thinks the payment failed.. I am looking at the issue and will get back to you by tomorrow with an update. Thanks for your patience.

Jelan

Администратор

Сообщений: 11573
Регистрация: 04.05.2001

Отправлено: 07.06.2016, 22:45

It seems there was a glitch within Paypal because the payment is reported as not successful using their API yet the transaction was successful.. I am reverting this payment, please give it another try. Thanks !