Вход
> > > Difficulty with subscription payment going through


Сообщений в теме: Difficulty with subscription payment going through
crystaluck
премиум Пользователь

Сообщений: 13
Регистрация: 04.03.2002
Отправлено: 02.10.2011, 19:30

I've been trying to renew my premium subscription and it isn't showing on here.

Paypal shows the payment went through on their end:
Sep 25, 2011 Payment To Magelo Completed ... -$25.20 USD

I think the issue is my magelo account references an older email address (one I had to get rid due to fraud). Where should I go to get this resolved?
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 03.10.2011, 3:59

Hi crystaluck,

I don't think the issue is linked to your new email address, but I would recommend you to update it anyway on your account information, in case we need to contact you one day. Simply go to My account and use the "Update email" link.

So about your payment issue, could you please send us an email using the form below: http://eq.magelo.com/contact_us.jspa

We will get back to you asap.
Thanks,
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 03.10.2011, 6:10

I forgot to mention earlier that I will need the transaction ID from Paypal.
Thanks for providing it in your email
crystaluck
премиум Пользователь

Сообщений: 13
Регистрация: 04.03.2002
Отправлено: 13.10.2011, 13:34

Got the email, retried and left an email back (asking for an answer when someone's free to check if this payment went through).
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 01.11.2011, 5:03

I close this topic as you finally could subscribe, thanks!