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LunaEclipse73
Mitglied

Beiträge: 3
Registrieren: 16.07.08
Gesendet: 17.04.12 11:01

Hi, I downloaded the Sync program, and installed it, ran Rift, and I could not get it to detect my character at all when I logged in. I figured this was a problem with being a free user, so I paid to upgrade to the premium service, and still I can't sync my characters.

Also when it says patching, it gets to about 60k, then stops for several minutes, is it perhaps a problem with the sync program not updating correctly?

More information from the file Magelo.log

[2012-04-17 17:13:11] Initialisation de la configuration
[2012-04-17 17:13:11] Could not find: magelo-i18n []
[2012-04-17 17:13:11] Using magelo-i18n[en]
[2012-04-17 17:13:11] Using magelo-i18n[en_US]
[2012-04-17 17:13:11] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-04-17 17:13:11] Windows 7 6.1 x86
[2012-04-17 17:13:11] Java version 1.7.0_03
[2012-04-17 17:13:11] Australia/Brisbane, en_US, windows-1252
[2012-04-17 17:13:11]
[2012-04-17 17:13:11] Initialisation des services...
[2012-04-17 17:13:27] Authentification automatique de l'utilisateur...
[2012-04-17 17:13:28] Game Slots : 3 free of 3
[2012-04-17 17:13:28] Utilisateur authentifie : LunaEclipse73 (PREMIUM)
[2012-04-17 17:13:28] Demarrage des services...
[2012-04-17 17:13:28] Demarrage du service : Content Synchronizer
[2012-04-17 17:13:28] Demarrage du service : Deadlock Hunter
[2012-04-17 17:13:29] Demarrage du service : Recherche de processus
[2012-04-17 17:13:30] Nouveau processus detecte : rift.exe[6916]
[2012-04-17 17:13:30] Process found : rift.exe
[2012-04-17 17:14:28] Sending game content to server...
[2012-04-17 17:14:28] Nouveaux objets detectes : 0
[2012-04-17 17:14:28] Envoi des observations
[2012-04-17 17:15:32] Exception in thread "Thread-10"
java.lang.reflect.UndeclaredThrowableException
at $Proxy0.b(Unknown Source)
at magelo.wo.a(wo.java:3)
at magelo.wo.b(wo.java:2)
at magelo.to.a(to.java:12)
at magelo.xl.a(xl.java:96)
at magelo.ir.run(ir.java:2)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at sun.net.www.http.ChunkedInputStream.fastRead(Unknown Source)
at sun.net.www.http.ChunkedInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$HttpInputStream.read(Unknown Source)
at java.io.FilterInputStream.read(Unknown Source)
at magelo.z.read(z.java:7)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at magelo.md.q(md.java:459)
at magelo.md.p(md.java:162)
at magelo.md.t(md.java:270)
at magelo.ed.a(ed.java:126)
at magelo.md.b(md.java:218)
at magelo.md.a(md.java:175)
at magelo.oc.invoke(oc.java:27)
... 6 more
[2012-04-17 17:16:36] Arret des services...
[2012-04-17 17:16:36] Arret du service : Recherche de processus
[2012-04-17 17:16:36] Arret du service : Content Synchronizer
[2012-04-17 17:16:36] Sending game content to server...
[2012-04-17 17:16:36] Nouveaux objets detectes : 0
[2012-04-17 17:16:36] Envoi des observations
[2012-04-17 17:16:36] Arret du service : Deadlock Hunter
[2012-04-17 17:16:36] Arret complet en cours.

Any help would be appreciated.
loulina
Admin

Beiträge: 4235
Registrieren: 09.02.06
Gesendet: 18.04.12 08:06

Hi LunaEclipse73,

Really sorry for this issue that has in fact nothing to do with your account status.

1/ Do you have a firewall or internet security software? If yes, please make sure you do not block outgoing connection for Magelo Sync.

2/ To your knowledge, do you happen to use a Proxy? You can check this in your computer settings: control panel > Internet options > Connections tab > Lan settings button > Proxy server.

Thanks for keeping us posted.
LunaEclipse73
Mitglied

Beiträge: 3
Registrieren: 16.07.08
Gesendet: 18.04.12 08:25

I am running Windows 7 Firewall only and had enabled Magelo Sync to communicate through the firewall, that is the first thing I thought of. To answer your second question, no my internet connection does not use a proxy server.

Other steps I have taken is to uninstall Magelo completely from my computer. Re-download Magelo Sync and re-installed it but the problem persists.
LunaEclipse73
Mitglied

Beiträge: 3
Registrieren: 16.07.08
Gesendet: 18.04.12 12:44

Looks like I solved my problem.

After thinking back to my Java programming days, I remembered that sometimes when I designed applications and a new JRE was released, running the application caused problems because the API was updated so the application either behaved differently, or in worse case scenario it would not work at all.

So I decided to go through the site and find the information about the required JRE, I found a link to the download page, which was release 6 update 31. I had installed on my system release 7 update 3, so I uninstalled my JRE and downloaded the release 6 update 31 version and installed it, now Magelo works fine, no errors.

You might want to pass on to the developers of Magelo Sync that it looks like it might not be compatible with Java 7.

Thanks for your help.
loulina
Admin

Beiträge: 4235
Registrieren: 09.02.06
Gesendet: 19.04.12 10:23

Thanks a lot LunaEclipse73 for detailing how you find the solution!
It will be useful if other users have the same problem right now.
We need to work on something to avoid this issue happens again. On our to do list!