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Nachrichten zum Thema: Sync won't open on my pc
Yelina
Mitglied

Beiträge: 78
Registrieren: 05.05.09
Gesendet: 08.08.12 18:16

Hello.
Since today, when I open the shortcut on my desktop Sync opens and I see the 'window' searching for updates.
After that I get the window where one fills in the username and password.
Which is already strange because till today it automatically logged me in cause I checked that.
I put in my username and password again and click the 'login-button' but nothing happens.
I already restarted my system. That didn't work. So I redownloaded the magelo sync exe again from your site and reinstalled it.
Doesn't work either.
I have a 32 bit system and just checked my Java version which is uptodate ((Version 7 Update 5).
So what to do now?
I read somewhere something about the cache. I saw a folder or file in the programfolder.
Should I delete that?

I put my log below, cause you probly gonna ask for it (well a part of the log, cause its pretty long actually. If you need more let me know)

[16:05:56] [WARNING] Could not find: magelo-i18n []
[16:05:56] [WARNING] Could not find: magelo-i18n [nl]
[16:05:56] [WARNING] Could not find: magelo-i18n [nl_NL]
[16:05:56] [INFO] Using magelo-i18n[en]
[16:05:56] [INFO] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[16:05:56] [INFO] Windows 7 6.1 x86
[16:05:56] [INFO] Java version 1.7.0_05
[16:05:56] [INFO] Europe/Berlin, nl_NL, windows-1252
[16:05:56] [INFO]
[16:05:56] [INFO] Initialisation des services...
[16:05:57] [INFO] Authentification automatique de l'utilisateur...
[16:05:57] [SEVERE] Unable to authenticate user [200]
magelo.cr: java.io.FileNotFoundException: http://sync.magelo.com/remoting/co
at magelo.oc.invoke(oc.java:79)
at $Proxy1.a(Unknown Source)
at magelo.yj.a(yj.java:121)
at magelo.yj.main(yj.java:25)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.magelo.update.launcher.Launchef.Launcheb(Launchef.java:87)
at com.magelo.update.launcher.Launchef.Launcheb(Launchef.java:122)
at com.magelo.update.launcher.Launcher.Launcheb(Launcher.java:56)
at com.magelo.update.launcher.Launcher.main(Launcher.java:46)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
[16:05:58] [INFO] Authentification automatique de l'utilisateur...
[16:05:59] [SEVERE] Unable to authenticate user [200]
magelo.cr: java.io.FileNotFoundException: http://sync.magelo.com/remoting/co
at magelo.oc.invoke(oc.java:79)
at $Proxy1.a(Unknown Source)
at magelo.yj.a(yj.java:121)
at magelo.qs.actionPerformed(qs.java:10)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$000(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Yelina
Mitglied

Beiträge: 78
Registrieren: 05.05.09
Gesendet: 08.08.12 18:54

An addition after reading again in the forum about the issue.
  • I don't use a proxy.
  • My firewall/antivirus isn't blocking it. I checked it by starting MageloSync with the firewall/antivirus progam 'shut down'. Also looked at the 'rules' in the firewall and MageloSync is allowed

Jelan
Admin

Beiträge: 10837
Registrieren: 05.05.01
Gesendet: 08.08.12 20:59

Hi Yelina,

Sorry for the trouble, it was a temporary glitch on our side, it is fixed now.
Yelina
Mitglied

Beiträge: 78
Registrieren: 05.05.09
Gesendet: 09.08.12 02:01

Fixed indeed. Sync is working again. Thanks

Jelan
Admin

Beiträge: 10837
Registrieren: 05.05.01
Gesendet: 21.08.12 07:15

Glad to hear it's fixed on your side as well. Thanks again for your feedback and support !