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Messages in topic: Ghost Hellbug not showing as owned
flatlyne2001
Registered User

Nbr post: 9
Register: 8/23/13
Posted: 10/7/13 1:23 PM

I have the Ghost Hellbug mount but "My Collectibles" does not show as having it.

I've had it since it was added so I've synced plenty of times since then
Jelan
Admin

Nbr post: 10786
Register: 5/4/01
Posted: 10/7/13 1:51 PM

Hi flatlyne2001,

Thanks for reporting this, I will look into it asap and report back.
loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 10/7/13 8:54 PM

Hi flatlyne2001,

I can see the mount in your "Completed" list.

To remind you or others, who will read this topic, how the tool work: The collectibles are divided in different categories. By default you see them all, but when you click on "Completed" you will see the one you have. When you click on "Missing" you will see the ones you don't have. Then from the missing list you can ignore some collectibles you are not interested in. So you will find them in the "Ignored" list.

Just wondering, did you recently sync and that would have fix the issue? Because we actually did not do anything.

Have a good day
flatlyne2001
Registered User

Nbr post: 9
Register: 8/23/13
Posted: 10/8/13 9:32 AM

That's really weird. Here is pic I took yesterday of my missing mounts



I actually manually fire off sync a few times during each of my gaming sessions, and right before I log off.


flatlyne2001
Registered User

Nbr post: 9
Register: 8/23/13
Posted: 10/9/13 9:56 AM

And as I go to check my stuff today he's missing again from my completed list

loulina
Admin

Nbr post: 4235
Register: 2/8/06
Posted: 10/11/13 9:10 PM

Alright, this is indeed strange.
We are looking into this and we will keep you posted at the beginning of next week.
Have a good week-end!