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Messages in topic: Support forum?
Cheriphim
Registered User

Nbr post: 8
Register: 6/23/16
Posted: 6/23/16 6:18 PM

I'm utterly new here and perfectly confused: Is there a "Support Forum"?

I cannot seem to find it. In the Magelo Sync, i am getting the "If your character doesn't appear after a few seconds, let us know using the support forum." message. I'm not sure if this is an error due to the latest Rift patch (maybe i have lousy timing to begin my setup here?), or if there is another issue altogether. I can't find a Forum for Support, or Help, etc.

I subscribed to see if there was a Support Forum for Premium users; still cant find it...

Yelina
Registered User

Nbr post: 78
Register: 5/5/09
Posted: 6/24/16 9:08 PM

This forum is also the support forum.
For problems go to the 'Bugs' topic

But the problem you have is because Magelo Sync isn't updated yet.

Tbh its taking a long time lately, the update from Magelo Sync after a patch.

I was just coming to this forum to ask why that takes so long the last couple of months?



Jelan
Admin

Nbr post: 11032
Register: 5/4/01
Posted: 6/27/16 12:34 PM

Magelo Sync has been patched and we have granted 3 extra days to compensate for the time lost.

I will make an effort to get Magelo Sync patched within a more reasonable timeframe, work / life has just been hectic lately...
Cheriphim
Registered User

Nbr post: 8
Register: 6/23/16
Posted: 6/27/16 1:46 PM

Thank you so much!
It is indeed working now

Yelina
Registered User

Nbr post: 78
Register: 5/5/09
Posted: 6/27/16 1:58 PM

Thanks Jelan for the reaction
Edit: And the patch of course