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Сообщений в теме: Doesn't sync
Eckmar
Пользователь

Сообщений: 4
Регистрация: 12.07.2012
Отправлено: 12.07.2012, 12:28

Hi, just stays on Magelo Sync is trying to detect your currently logged character, please wait.

Thanks
Jelan
Администратор

Сообщений: 11434
Регистрация: 04.05.2001
Отправлено: 12.07.2012, 16:06

Hi Eckmar,

Can you please post your Magelo Sync log ? (Ctrl + Shift + L) ? Thanks !
Eckmar
Пользователь

Сообщений: 4
Регистрация: 12.07.2012
Отправлено: 12.07.2012, 19:38

np

[2012-07-12 15:17:34] Could not find: magelo-i18n []
[2012-07-12 15:17:34] Using magelo-i18n[en]
[2012-07-12 15:17:35] Using magelo-i18n[en_GB]
[2012-07-12 15:17:35] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-07-12 15:17:35] Windows 7 6.1 amd64
[2012-07-12 15:17:35] Java version 1.7.0_05
[2012-07-12 15:17:35] Europe/London, en_GB, windows-1252
[2012-07-12 15:17:35]
[2012-07-12 15:17:35] Initialisation des services...
[2012-07-12 15:17:37] Authentification automatique de l'utilisateur...
[2012-07-12 15:17:37] Game Slots : 1 free of 1
[2012-07-12 15:17:37] Utilisateur authentifie : Eckmar (PREMIUM)
[2012-07-12 15:17:37] Demarrage des services...
[2012-07-12 15:17:37] Demarrage du service : Content Synchronizer
[2012-07-12 15:17:37] Demarrage du service : Deadlock Hunter
[2012-07-12 15:17:37] Launching RIFT 'D:\RIFT Game\riftpatchlive.exe'
[2012-07-12 15:17:38] Demarrage du service : Recherche de processus
[2012-07-12 15:18:28] Nouveau processus detecte : rift.exe[2972]
[2012-07-12 15:18:28] Process found : rift.exe
[2012-07-12 15:18:29] RIFT: Monitor started
[2012-07-12 15:18:29] Demarrage du game monitor : RIFT
[2012-07-12 15:18:30] [Char] Step 1
[2012-07-12 15:18:37] Sending game content to server...
[2012-07-12 15:18:37] Objets detectes par GameMonitor (RIFT 1.0.0) : 0
[2012-07-12 15:18:37] Nouveaux objets detectes : 0
[2012-07-12 15:18:37] Envoi des observations
[2012-07-12 15:23:37] Sending game content to server...
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 13.07.2012, 2:07

Hello Eckmar and thanks for your log,

Few users reported the same issue. Sounds like a problem when you are in Windows 7 64-bit and Java 7 64-bit. We are working on it and we need also to patch Magelo Sync for the Hotfix#7, just applied in the game.

We will keep you posted when you can try again.
Eckmar
Пользователь

Сообщений: 4
Регистрация: 12.07.2012
Отправлено: 13.07.2012, 4:19

ok - thanks for your help!
Jelan
Администратор

Сообщений: 11434
Регистрация: 04.05.2001
Отправлено: 13.07.2012, 8:35

You should be able to try again now that we have patched Rift for the hotfix #7.
If you are still stuck, can you try to install Java7 win32 as well and then start Magelo Sync in 32bit with MageloSync.exe.

I am trying to understand if it's an issue tied with the 64bit client alone.

Thanks !
Eckmar
Пользователь

Сообщений: 4
Регистрация: 12.07.2012
Отправлено: 13.07.2012, 9:41

working now - thanks
Jelan
Администратор

Сообщений: 11434
Регистрация: 04.05.2001
Отправлено: 13.07.2012, 13:35

Can you tell me if you mean it's working now in 32bit (and still not in 64bit) ? Thanks !
adelea
Пользователь

Сообщений: 15
Регистрация: 19.04.2011
Отправлено: 26.07.2012, 15:32

Its not synching for me today (win7 x64)


[2012-07-26 18:28:53] Could not find: magelo-i18n []
[2012-07-26 18:28:53] Using magelo-i18n[en]
[2012-07-26 18:28:53] Using magelo-i18n[en_GB]
[2012-07-26 18:28:53] Magelo Sync 4.3.0, Copyright (C) 2011 Magelo SA
[2012-07-26 18:28:53] Windows 7 6.1 x86
[2012-07-26 18:28:53] Java version 1.7.0_05
[2012-07-26 18:28:53] Europe/London, en_GB, windows-1252
[2012-07-26 18:28:53]
[2012-07-26 18:29:02] Initialisation des services...
[2012-07-26 18:29:03] Authentification automatique de l'utilisateur...
[2012-07-26 18:29:04] Game Slots : 3 free of 3
[2012-07-26 18:29:04] Utilisateur authentifie : adelea (PREMIUM)
[2012-07-26 18:29:04] Demarrage des services...
[2012-07-26 18:29:04] Demarrage du service : Content Synchronizer
[2012-07-26 18:29:04] Demarrage du service : Deadlock Hunter
[2012-07-26 18:29:05] Demarrage du service : Recherche de processus
[2012-07-26 18:29:06] Nouveau processus detecte : rift.exe[1520]
[2012-07-26 18:29:06] Process found : rift.exe
[2012-07-26 18:29:07] RIFT: Monitor started
[2012-07-26 18:29:07] Demarrage du game monitor : RIFT
[2012-07-26 18:29:08] [Char] Step 1
[2012-07-26 18:29:08] [Char] Step 2
[2012-07-26 18:29:08] [Char] Step 3
[2012-07-26 18:29:08] [Char] Step 4
[2012-07-26 18:29:08] [Char] Step 5
[2012-07-26 18:29:08] Sending game content to server...
[2012-07-26 18:29:08] Objets detectes par GameMonitor (RIFT 1.0.0) : 84
[2012-07-26 18:29:08] Nouveaux objets detectes : 84
[2012-07-26 18:29:08] Authentification automatique de l'utilisateur...
[2012-07-26 18:29:08] Authentification automatique de l'utilisateur...
[2012-07-26 18:29:08] Game Slots : 3 free of 3
[2012-07-26 18:29:08] Utilisateur authentifie : adelea (PREMIUM)
[2012-07-26 18:29:08] Session reactivee, nouvelle tentative pour: class magelo.vo
[2012-07-26 18:29:08] Game Slots : 3 free of 3
[2012-07-26 18:29:08] Utilisateur authentifie : adelea (PREMIUM)
[2012-07-26 18:29:08] Session reactivee, nouvelle tentative pour: class magelo.bp
[2012-07-26 18:29:09] Impossible de recuperer le status du personnage
magelo.ec
[2012-07-26 18:29:09] Objets demandes par le serveur : 0
[2012-07-26 18:29:11] Synchronisation complete du personnage 'Adelea'
[2012-07-26 18:29:11] Slots disponibles: 3
[2012-07-26 18:29:11] Sending game content to server...
[2012-07-26 18:29:11] Objets detectes par GameMonitor (RIFT 1.0.0) : 84
[2012-07-26 18:29:11] Nouveaux objets detectes : 0
[2012-07-26 18:29:11] Envoi des observations
[2012-07-26 18:29:14] Synchronisation de Adelea reussie
[2012-07-26 18:29:17] Browsing ' http://rift.magelo.com/en/profile/Icewatch/Adelea'
[2012-07-26 18:30:04] Sending game content to server...
[2012-07-26 18:30:04] Objets detectes par GameMonitor (RIFT 1.0.0) : 272
[2012-07-26 18:30:04] Nouveaux objets detectes : 188
[2012-07-26 18:30:04] Objets demandes par le serveur : 0
[2012-07-26 18:30:04] Envoi des observations
[2012-07-26 18:30:04] 1 observations pour GameMonitor (RIFT 1.0.0)
[2012-07-26 18:31:07] Opening 'H:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'
[2012-07-26 18:31:14] Synchronisation complete du personnage 'Adelea'
[2012-07-26 18:31:14] Slots disponibles: 3
[2012-07-26 18:31:14] Sending game content to server...
[2012-07-26 18:31:14] Objets detectes par GameMonitor (RIFT 1.0.0) : 272
[2012-07-26 18:31:14] Nouveaux objets detectes : 0
[2012-07-26 18:31:14] Envoi des observations
[2012-07-26 18:31:15] Synchronisation de Adelea reussie
[2012-07-26 18:31:27] Opening 'H:\Program Files (x86)\Magelo\Magelo Sync\magelo.log'

It says successful, but the link opens to a page last refreshed on Jun 13.
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 27.07.2012, 4:50

Hi adelea,
I think it was just a cache issue because when I open your profile I see July 27 for the sync date.
Try to refresh your cache and it should be ok.
adelea
Пользователь

Сообщений: 15
Регистрация: 19.04.2011
Отправлено: 27.07.2012, 10:21

The URL http://rift.magelo.com/en/profile/Icewatch/Adelea shows a date of Jun 13 - tried 2 browsers on one pc, and 2 on my work pc, all show the same.

However, http://rift.magelo.com/en/profile/2386343 shows the right thing, so a disconnect between Icewatch/Adelea and the numeric ID ?
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 29.07.2012, 2:57

Yes this is a cache issue. I forced a refresh on our side and it should be fine now.
This problem is on our side and we are looking into it. Thank you adelea.
loulina
Администратор

Сообщений: 4235
Регистрация: 08.02.2006
Отправлено: 02.08.2012, 1:39

This issue should be fixed now. If you still have a problem please let us know.