Mitglied
Beiträge: 1
Registrieren: 25.05.16
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Gesendet: 28.05.16, 15:36
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you probably figured it out already, but i paid to upgrade; even got a confirmation email from magelo. however when i log in it says i havent got premium access.
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Mitglied
Beiträge: 1
Registrieren: 21.05.16
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Gesendet: 29.05.16, 00:25
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I have the same issue. How does this get resolved?
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Mitglied
Beiträge: 4
Registrieren: 25.05.16
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Gesendet: 29.05.16, 02:38
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Same issue here too. Been this way for a couple days now.
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 01.06.16, 16:38
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Sorry about that, your premium accounts have been activated and thanks for your support.
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Mitglied
Beiträge: 4
Registrieren: 14.04.15
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Gesendet: 07.06.16, 08:35
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Have the same prob. Have a post on bugs waiting for a fix.
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Mitglied
Beiträge: 4
Registrieren: 14.08.07
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Gesendet: 09.06.16, 08:19
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Same problem here, paid on 06/06, payment visible in payment history, status is blank. On my credit card I see the payment has been completed on 7th of june.
I also send a message from the 'contact us' form on the home page. When sent it told me I'd get a response within 24 hours but 2 days later I still don't have a response.
Please solve this problem
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Mitglied
Beiträge: 2
Registrieren: 31.08.05
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Gesendet: 13.06.16, 22:21
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Same issue here. I've sent two emails but yet to receive any reply or fix. Can you please look into it. Thanks
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 14.06.16, 02:30
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Hi zatrinna,
Sorry about that, whenever you can, if you dont have any issue with your account and you can actually log in, it is usually much quicker to just post in the forum or open a ticket.
In any case, your premium account has been activated, thanks for your support.
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Mitglied
Beiträge: 4
Registrieren: 11.08.02
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Gesendet: 19.06.16, 15:56
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Posting here too, have same issue.
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Admin
Beiträge: 11573
Registrieren: 05.05.01
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Gesendet: 19.06.16, 20:46
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Hi Pelter, sorry about that as well, issue has been fixed and your premium account has been enabled.
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