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Messages in topic: Sync won't run on new PC, invalid descriptor error
MarshallB
Premium User

Nbr post: 168
Register: 7/12/12
Posted: 11/12/16 9:48 AM

When I try to run Magelo Sync, I get the following message:

"The downloaded descriptor seems to be invalid, report this error and we'll fix it as soon as possible.

If it is the first time this problem occurs, try running Magelo Sync once again.

Go to www.magelo.com and check the forums for further help."

I searched the forums and found nothing related.
huzbub
Registered User

Nbr post: 3
Register: 10/1/13
Posted: 11/12/16 9:55 AM

Same problem.

Not sure it matters since Magelo is not getting current updates to work with the game I play (Rift) and has not been caught up in several months.

Getting fed up as a paying customer
Jelan
Admin

Nbr post: 10752
Register: 5/4/01
Posted: 11/12/16 12:29 PM

Hi Guys,

First off, we have granted 10 extra days to all our premium users to compensate for the downtime since we started the migration on November 1.

Regarding Magelo Sync specific issue, it's a bit weird as it works just fine on my computer and yet my laptop was showing this error as well. Easy fix is to simply uninstall Magelo Sync and re install it by downloading the updated MageloSyncSetup.exe

Once done, you should be able to sync your Rift Characters just fine.