Membre
Nbr msg: 1
Enregistré: 24/05/2014
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Ecrit le: 18/06/2016 07:05
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Paid for premium on May 26, 2016, still not active almost a month later.
Thanks
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Membre
Nbr msg: 4
Enregistré: 11/08/2002
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Ecrit le: 19/06/2016 14:17
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Same for me :/
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Admin
Nbr msg: 11573
Enregistré: 05/05/2001
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Ecrit le: 20/06/2016 04:26
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Hi bheikes1,
Sorry about that, your premium account has been activated and thanks for your support.
Hi Pelter, I have activated your premium account as well a few hours ago.
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Membre
Nbr msg: 9
Enregistré: 13/02/2007
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Ecrit le: 25/06/2016 21:04
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I am having the same issue as these two. Premium paid and charged to card - couple weeks ago. No activation yet.
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Admin
Nbr msg: 11573
Enregistré: 05/05/2001
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Ecrit le: 27/06/2016 09:39
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Hi GoldenFrog2,
Your premium account has been activated, thanks for your support and patience in this matter.
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Membre
Nbr msg: 1
Enregistré: 30/04/2015
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Ecrit le: 17/07/2016 19:52
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I am having the same issue.. Paid and not activated as of yet.
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Admin
Nbr msg: 11573
Enregistré: 05/05/2001
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Ecrit le: 20/07/2016 04:26
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Hi Vylen,
I do see your account has been flagged Premium and I believe we fixed for good the glitch we had end of June which cause the issue.
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Membre
Nbr msg: 9
Enregistré: 24/09/2016
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Ecrit le: 24/09/2016 20:37
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I paid for premium too. I have been sitting here trying to find a file with a "synch now" button- the window that pops up on my screen doesnt have one- for about two hours now. When I try to go to customer support it says I am not premium even though my card has been charged and I have the confirmation email. It is beyond ridiculous to pay for something like this that is unusable.
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Admin
Nbr msg: 11573
Enregistré: 05/05/2001
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Ecrit le: 25/09/2016 03:59
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Hi moakrw,
Your premium was correctly activated however you encountered 2 issues:
- There was a bug with Magelo Sync patch preventing the app to work properly, it has been fixed.
- There in a ongoing issue with the UI in the help section not presenting you the proper link to submit a ticket and instead ask you to become premium even though you are already. We are working on it, it will be fixed soon.
Sorry about that, and thanks for your support.
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