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Messages dans le sujet: Premium not registered

crabsauce

Membre

Nbr msg: 1
Enregistré: 24/06/2020

Ecrit le: 24/06/2020 22:05

I purchased Premium, order #135299. When I log in, it says I do not have Premium.

Jelan

Admin

Nbr msg: 11573
Enregistré: 05/05/2001

Ecrit le: 25/06/2020 20:40

Hi crabsauce, Your are the second user reporting a similar issue recently which is really weird. Truly sorry about this, not the kind of experience I want to see with Magelo... I am investigating this and will properly assign the order and your premium status very soon. In the meantime I have granted you 30 days to get your started. I will get back to you very soon once this is resolved.

Sirious1

Membre

Nbr msg: 13
Enregistré: 14/02/2005

Ecrit le: 26/06/2020 01:01

Also tried paying for the three month sub twice and says it accepts it but then it doesnt take my money nor gives me premium.

Jelan

Admin

Nbr msg: 11573
Enregistré: 05/05/2001

Ecrit le: 26/06/2020 02:25

Hi Sirious1, In your cases, I do see the transaction in our system and the payment gateway / bank has declined the payment. > https://cln.sh/F6mLFI The do_not_honor reason means the bank declined for an unknown reason, you will have to contact them to inquiry about it. You might want to try using paypal and using your card there (You do not need a paypal account).

Jelan

Admin

Nbr msg: 11573
Enregistré: 05/05/2001

Ecrit le: 26/06/2020 12:20

Hi crabsauce, I have fixed the issue on our side and I have refunded the transaction, the funds should appear on your card within 1-3 days. Please give it another try, it should work properly this time. Thanks

Jelan

Admin

Nbr msg: 11573
Enregistré: 05/05/2001